Support

Why hire a VA over a PA?

MOMENTUM Business Support Admin, Administration, Business Support, PA
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Q – What’s the difference between a VA (Virtual Assistant) and a PA (Personal Assistant)?
A – Nothing apart from geography!

You know that you need to outsource all those niggling admin tasks that are taking up your time and stopping you from earning money and growing your business, but you don’t know whether to employ a PA or not. Sound familiar?

Well there is an answer, and that is using a VA. More and more small businesses and freelancers are hiring VA’s as a solution to the limited time they have available.  Hiring a PA takes a lot more time, energy and money than hiring a VA and here’s why: –

  • It takes time to interview and hire the right person who is qualified and matches your personality (as you’ll have to be with them all day).
  • PA’s cost more than their salaries! There’s training, office costs (heating, lighting, equipment etc), overtime. Also take into account comfort and coffee breaks…!
  • What if some days you do not have enough work for them to do?
  • If you hire a temporary PA through an agency, there are agency fees to consider.

The list is endless.

Virtual Assistants reduce your labour costs, we are independent contractors which means we work around your schedule (including outside normal business hours) at the same rate and you only pay for the time spent on your project. We work from home or our own sourced work space and care about our business, it’s our livelihood. We want you to call us and recommend our services to others, so you know you will get the very best service.

Unless you specifically need and can afford a PA then working with a VA will allow  you to be more productive and give your business the MOMENTUM it  needs to move forward without the extra overheads and employment headaches!

If you have any questions about VA’s or PA’s, then please get in touch. We have an amazing team and we love to help!

T: 01903 688789 E: makeithappen@mbsmih.com

7 Steps to Customer Satisfaction

MOMENTUM Business Support Business Support
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Customers are the heart of any business. Whether selling a product or providing a service… Without them, there would be no business. Therefore it is important to look after them and keep them happy. See some of our top tips on building relationships and maintaining client satisfaction.

Interact

Talk to customers one to one, let them see the face and name behind the business. Whether communicating over the phone, through social media or email… Keep that personal touch. It reassures customers that the person/people behind the brand are genuine and care about their issues, therefore making their experience a happier one. Happy customers will generally spread the word which is an added bonus

Listen

It’s important to respond to customers appropriately. In order to do so it’s a must to really listen to them and act on their feedback. Ask them what they want and observe through various communication points. Have feedback forms available. Be sure to follow through with any changes promised. This will help assure the customer that their opinion and word matters to you

Support

It’s always an amazing feeling to have a new customer/client on board but that’s not the end of the hard work. Make sure service is always top notch and ongoing. Respond as quickly as possible and make special offers and promotions tailored to existing clientele to show their continued business is as important to you as gaining new contracts

Value

Make your customers feel valued. It’s always great to listen but if you don’t act upon reasonable requests, they won’t feel as if you’re taking them seriously. Make it clear to them that you not only want their feedback but you also value it and them as a partner. A valued customer will be more likely to increase their investment in your business

Trust

Keep customers up to date with any amendments, whether they are positive or negative. If you keep them in the loop, they will be more susceptible to adapting with the changes. It’s important to approach them carefully (keeping updates clear) if they’re comfortable with how things are. Doing so will help with building/keeping the trust

Honesty

Honesty goes a long way with customers. It’s important to be transparent so they know you have nothing to hide. Be upfront when it comes to fees and what you can offer. No one takes too well to hidden costs and feeling as if they’re not receiving value for money.

Gratitude

Show your customers you appreciate them. Tailor your thanks and gratitude to each client keeping it relevant to them. Although a simple thank you speaks volumes and will make them feel as if their custom is appreciated

As much as we want our customers to have complete trust in us, it can be demanding and time consuming keeping up with communications. At MOMENTUM we can help lighten the load with as much or as little time as you need. Get in touch; we’d be happy to help

What Do You Do With All Your Emails?

MOMENTUM Business Support PA
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Let’s set the scene:

You’ve set up your business and it’s starting to grow. It feels amazing that all your hard work and effort is paying off. Enquiries are coming in, your network and contacts are growing and everything is moving in an upwards direction … including your emails!

You try your best to deal with them all and sift through the junk to get to the most important ones on time, but somehow there’s still a couple that slip through the net. You really want to send a quick ‘hi’ and ‘thank you’ to the person you met at the event yesterday, and acknowledge the holding reply you have from the person you sent a proposal to last week. You also want to read through those subscription emails, take a look at your supplier’s latest offers and send a quick note to confirm a meeting next week. But of course, none of those are as important as the new orders, enquiries and existing customer queries that need resolving. So they get left to the way side.

The problem is, you don’t have time to do them today as you need to get the actual work done and you can’t catch up on them this evening either because you have a family engagement. This weekend is also out due to other (non-work related) commitments.

So, what do you do with all your emails?

What if you could just focus on the significant few emails and keep on top of your responses and junk? With our help you can. Our Virtual PA and Admin services can help you as you grow enabling you to keep your focus on what brings in the money and pass your time consuming (non-profit making) tasks to us! Get in touch today. Give us a call 01903 688789, or send us an email to makeithappen@mbsmih.com – We look forward to hearing from you.