momentum

20 Of The Best Motivational Quotes To See You Through 2020

The words "You Got This" displayed on a lightup box on a desk next to a laptop and notebook

With today being the most depressing day of the year, ‘Blue Monday’, we thought we would spread a little bit of motivation, and what better way to do that than share our top 20 inspirational quotes with you.

Reading or listening to quotes is such a great way to boost your momentum, the inspirational words within a quote can often remind us about what we already know, what we aspire to be and ignite something within us to get back on track, and make it happen…

1. The way to get started is to quit talking and begin doing.” 

Walt Disney

2. “It is always the simple that produces the marvellous.”

– Amelia Barr

3. “The world is full of magical things patiently waiting for our wits to grow sharper.”

Bertrand Russell

4. “Each day provides its own gifts.”

Marcus Aurelius

5. “Push yourself, because no one else is going to do it for you”

– Anonymous 

6. “The glow of one warm thought is to me worth more than money.”

– Thomas Jefferson

7. “Once we believe in ourselves, we can risk curiosity, wonder, spontaneous delight, or any experience that reveals the human spirit.”

E. E. Cummings

8. “The power of imagination makes us infinite.”

 John Muir

9. “Try to be a rainbow in someone’s cloud.”

Maya Angelou

10. “I believe that if one always looked at the skies, one would end up with wings.”

Gustave Flaubert

11. “I dwell in possibility.”

Emily Dickinson

12. Good, better, best. Never let it rest. ‘Til your good is better and your better is best.

– St. Jerome

13. “I arise full of eagerness and energy, knowing well what achievement lies ahead of me.”

Zane Grey

14. “I Failure will never overtake me if my determination to succeed is strong enough.”  

Og Mandino

15. “When the sun is shining, I can do anything; no mountain is too high, no trouble too difficult to overcome.”

Wilma Rudolph

16. “Happiness is not something you postpone for the future; it is something you design for the present.”

Jim Rohn

17. “All you need is the plan, the road map, and the courage to press on to your destination.”

Earl Nightingale

18. “Keep your face always toward the sunshine—and shadows will fall behind you.”

Walt Whitman

19. “In a gentle way, you can shake the world.”

Mahatma Gandhi

20. “Let us make our future now, and let us make our dreams tomorrow’s reality.”

Malala Yousafzai

What’s your favourite motivational quote? Tweet us @mbsmih!

At MOMENTUM, we believe that making goals is the key to success, but we understand that you may not currently have the time to plan them with your busy schedule. We can take care of those everyday tasks with our virtual PA services so you can take the time to focus on planning your goals. Find out more.

makeithappen@mbsmih.com  |  01903 688789. 

7 Steps to Customer Satisfaction

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Customers are the heart of any business. Whether selling a product or providing a service… Without them, there would be no business. Therefore it is important to look after them and keep them happy. See some of our top tips on building relationships and maintaining client satisfaction.

Interact

Talk to customers one to one, let them see the face and name behind the business. Whether communicating over the phone, through social media or email… Keep that personal touch. It reassures customers that the person/people behind the brand are genuine and care about their issues, therefore making their experience a happier one. Happy customers will generally spread the word which is an added bonus

Listen

It’s important to respond to customers appropriately. In order to do so it’s a must to really listen to them and act on their feedback. Ask them what they want and observe through various communication points. Have feedback forms available. Be sure to follow through with any changes promised. This will help assure the customer that their opinion and word matters to you

Support

It’s always an amazing feeling to have a new customer/client on board but that’s not the end of the hard work. Make sure service is always top notch and ongoing. Respond as quickly as possible and make special offers and promotions tailored to existing clientele to show their continued business is as important to you as gaining new contracts

Value

Make your customers feel valued. It’s always great to listen but if you don’t act upon reasonable requests, they won’t feel as if you’re taking them seriously. Make it clear to them that you not only want their feedback but you also value it and them as a partner. A valued customer will be more likely to increase their investment in your business

Trust

Keep customers up to date with any amendments, whether they are positive or negative. If you keep them in the loop, they will be more susceptible to adapting with the changes. It’s important to approach them carefully (keeping updates clear) if they’re comfortable with how things are. Doing so will help with building/keeping the trust

Honesty

Honesty goes a long way with customers. It’s important to be transparent so they know you have nothing to hide. Be upfront when it comes to fees and what you can offer. No one takes too well to hidden costs and feeling as if they’re not receiving value for money.

Gratitude

Show your customers you appreciate them. Tailor your thanks and gratitude to each client keeping it relevant to them. Although a simple thank you speaks volumes and will make them feel as if their custom is appreciated

As much as we want our customers to have complete trust in us, it can be demanding and time consuming keeping up with communications. At MOMENTUM we can help lighten the load with as much or as little time as you need. Get in touch; we’d be happy to help